Everything you need to know about NeuroGo, from setup to science.
NeuroGo is a home foot device that uses gentle electrical pulses called Neuromuscular Electrical Stimulation to help improve circulation, wake up tired nerves, and relieve pain. Place your feet on the mat, turn it on, and let it work in just 15 minutes a day.
People dealing with foot pain, tingling, or burning—often from neuropathy. Many customers are 50+ and want a simple, drug-free option they can use at home.
Yes. It uses technology commonly found in clinic settings, with easy controls so you can keep it comfortable for you.
Some feel a difference in the first week. Most notice benefits after 3–4 weeks of daily use. Consistency matters.
The NeuroGo Foot Massager delivers biphasic symmetrical pulses at 20–50 Hz with a 200–400 μs pulse width through a conductive silicone foot mat. Sessions last 15 minutes, twice daily, with intensity adjustable by the patient. The system mimics hospital-grade NMES protocols used in PT and neurology clinics to improve circulation, activate foot muscles, and support nerve function.
We're a U.S. company based in Raleigh, NC with tens of thousands of customers. Every order is backed by a 90-day money-back guarantee. You can reach us by phone, email, or in our Facebook support group.
If you have nerve-related foot pain or poor circulation, NeuroGo may help. It's non-invasive and easy to try at home—risk-free for 90 days.
Many devices just rub or vibrate. NeuroGo stimulates nerves and muscles to support circulation at a deeper level, which is why it's helped people who tried other options first.
No. You can order directly from our website.
Foot mat, magnetic control unit, charging cable, plug, quick-start guide, and access to free resources (neuropathy diet tips, exercises, and more).
You can start by visiting our new customer welcome page. If you still need help you can contact us here: Support
Try it for 90 days. If you don't feel relief, return it for a full refund.
No, not at this time.
Attach the magnetic control unit, hold the center M button to turn it on, then press the plus (+) button to start.
The mat has foot imprints showing exactly where to position your feet for optimal contact and stimulation.
15 minutes per session. Most people use it once or twice daily.
Begin low and increase until you feel a comfortable pulsing in your feet and calves. The intensity should be strong but never uncomfortable.
Start with once daily. If you don't see improvement after one week, increase to twice daily. Morning and evening sessions provide the best results.
Yes. Most people use it seated in a chair.
No. NeuroGo is cordless and works when it's turned on (not plugged in) using its rechargeable battery.
Yes—just adjust intensity for each user.
Bare feet provide the best contact; thin socks can work if needed.
We recommend dry feet for use. However, if you have very dry, cracked feet, moisturizing 30-60 minutes before use can improve conductivity. Never use with wet feet directly from bathing.
Yes! NeuroGo is an excellent addition to medications, physical therapy, and other treatments. It complements rather than replaces your current therapy plan.
If pain is worse at night, use it before bed. If worse in the morning, use it when you wake up. For best results, use it both morning and evening.
Most people see results within the first 3-4 weeks of consistent use. Many experience relief on the first day. The timeline depends on the severity of nerve damage and how often you use the device.
Occasionally, some people notice increased tingling or pain initially. This typically happens when severe nerve damage has progressed to numbness. The increased sensation means nerve endings are growing back and becoming sensitive—this is actually a good sign that your body is healing. Stick with it and give it time to fully heal.
Success indicators include:
Keep using it regularly and ensure you're following our neuropathy diet and exercise recommendations. Walk regularly if you can. Some plateaus may be due to permanent nerve damage, where the goal becomes managing pain rather than complete healing.
Think of it like exercise for your feet. Benefits continue with regular use, but if you stop, symptoms may return—similar to how your body deteriorates without regular exercise. Combining NeuroGo with diet and lifestyle changes provides the best long-term results.
Charge the control unit, ensure it's attached to the mat, then hold the center power button for a few seconds until it lights and shows a 0 on the screen.
You should see a number between 1–19 on the screen. If you do not, hold the center M button for 3 seconds until it turns on. Once on, press the left + button and increase the intensity until you feel a gentle pulsing in your feet. It should give a strong pulse but not be uncomfortable. Make sure you are barefoot while using it and fully in contact with the mat.
To determine if this is a device issue or reduced sensation in one foot, test by:
If you still notice uneven stimulation, request a replacement through your customer portal or email support.
Use the plus (+) and minus (–) buttons to find your comfort level.
Modes change the pulse patterns—from steady to wave-like. Many users rotate modes to keep nerves engaged. There is no best mode—just find the one that feels best for you.
A full charge powers several sessions, depending on intensity.
If your battery isn't holding charge properly, request a replacement unit through your customer portal or contact support.
Download it anytime on our Resources page.
If your NeuroGo arrives damaged or stops working during the guarantee period, you can request a replacement through your customer portal (link provided in your order emails) or by contacting our support team. We'll walk you through the quick replacement process so you're never left without relief.
Yes—beyond the 90-day money-back guarantee, we offer coverage for manufacturing defects. If you believe your unit is defective, reach out through the customer portal or contact support and we'll help with a repair or replacement.
Many customers with diabetes use NeuroGo safely for neuropathy-related pain. Check with your doctor before starting any new therapy.
Many customers with pacemakers use the device under the guidance of their doctor with no issues. Always consult your doctor before use if you have any implanted medical device.
Knee and hip replacements are generally fine to use with NeuroGo. Ankle pins might cause some issues, but you'll need to try it to know for sure. The electrical stimulation typically doesn't interfere with metal implants that aren't electronic.
If you have deep vein thrombosis (DVT) or are on blood thinners, we recommend speaking with your doctor before using NeuroGo.
We don't recommend using NeuroGo on feet with open wounds. If you have eczema, psoriasis, or other skin conditions, please consult your doctor before use.
Some customers with chemotherapy-induced neuropathy have found benefit, but results depend on the severity of nerve damage. If nerves are completely dead, it's unlikely to help. For alcohol-related neuropathy, the person needs to stop drinking for the treatment to be effective, as continued alcohol use will prevent healing.
Most people feel gentle tingling or light muscle contractions. Many notice warmer, lighter-feeling feet after sessions.
Yes—daily sessions are recommended for best results.
TENS units provide temporary pain relief by blocking nerve pain signals. NMES (what NeuroGo uses) stimulates muscles to exercise them, bringing increased blood flow to your feet and nourishing nerves with oxygen. While TENS only masks symptoms temporarily, NMES helps address the root cause by improving circulation and stimulating nerve function.
NeuroGo is a safe, drug-free alternative without the side effects often associated with prescription medications for neuropathy.
NeuroGo is essentially a home version of professional NMES equipment found in physical therapy clinics. For less than the cost of one PT visit, you can use therapeutic stimulation every day.
Unlike acupuncture, NeuroGo directly stimulates nerves and muscles to improve oxygen and blood flow through proven NMES technology.
Many competitors use lower-grade materials that frequently break or arrive defective. We use medical-grade components and stand behind our product with our 90-day guarantee—not gimmicky marketing names designed to trick people into purchasing.
Neuromuscular Electrical Stimulation (NMES) promotes nerve regeneration through several mechanisms. The electrical impulses stimulate the production of nerve growth factors, which help damaged nerves repair themselves. It also increases ATP (cellular energy) production in nerve cells, enhancing their ability to heal and regenerate. Additionally, the stimulation activates cellular repair mechanisms that can help restore normal nerve function over time.
The gate control theory explains how NeuroGo helps manage pain. When electrical stimulation activates non-painful nerve fibers, it essentially "closes the gate" in your spinal cord that transmits pain signals to your brain. This is why you feel the tingling sensation from NeuroGo instead of pain—the electrical signals override the pain messages, providing relief while the device works to improve circulation and nerve function.
NMES causes rhythmic muscle contractions in your feet and lower legs, creating a pumping action similar to exercise. This pumping effect enhances circulation by helping veins return blood to the heart more efficiently. Improved blood flow delivers more oxygen and essential nutrients to nerve endings while removing metabolic waste products that can contribute to pain and inflammation. This increased circulation is crucial for nerve health and healing.
Yes. NeuroGo uses neuromuscular electrical stimulation (NMES), a method supported by published studies on circulation and nerve function. See selected references on our Research & Citations page.
Wipe with a damp cloth. Do not submerge in water or use chemicals to clean it.
For best contact, wait at least 30 minutes after applying lotion or cream before using NeuroGo.
The best times are when you first wake up and right before bed. This helps manage morning stiffness and nighttime pain. Just 15 minutes twice daily can make a significant difference.
Combining NeuroGo with proper diet and exercise enhances results. Visit our Resources page for free guides on anti-inflammatory diets, neuropathy-friendly recipes, and gentle exercises. Our Facebook support group also shares daily tips and success stories.
Yes. You can pack NeuroGo in your carry-on or checked luggage. If asked, explain it's a battery-powered massager.
Store it in its box or in a cool, dry place out of direct sunlight and heat.
With normal use and care, it's built to last for years.
Most U.S. orders arrive in 3–9 business days depending on your shipping speed. You'll receive a tracking email once your order ships, and you can also view details in your customer portal.
Yes. After checkout you'll receive an order confirmation email, followed by a tracking email when your package ships. Both messages include a secure link to your customer portal, where you can view order details, start a return, or request a replacement.
Sometimes our messages end up in the Spam or Junk folder. Please check there if you don't see your confirmation or tracking email within a few minutes of purchase. Marking the email as "Not Spam" will help future messages reach your inbox.
Yes—free shipping is available on orders at checkout.
Major credit cards, PayPal, and other secure options listed at checkout.
Yes! You can select multiple units in your cart for bigger discounts—perfect for couples or family members who both need relief.
If you don't feel relief, return your device within 90 days for a refund.
If your unit is defective or damaged in transit, we'll replace it. If you try NeuroGo and it isn't right for you, you can return it within 90 days for a refund. Start either process in your customer portal or by contacting support.
Begin in your customer portal using the link from your emails, or contact our support team and we'll guide you through the quick return process. You can also reply to any email you've received from us.
Your portal link is included in your order and tracking emails. Inside the portal you can:
Yes—replacement control units and charging cables are available. Please contact support.
Yes, healthcare providers can contact our support team to learn about our referral program.
Email [email protected] or call +1 (888) 900-0815.
Yes—join our Facebook community: Neuropathy Foot Pain Relief Support Group.
Raleigh, North Carolina, USA.
Phone: +1 (888) 900-0815 | Email: [email protected] | Contact form
Yes—see stories and videos on our Reviews page.
Free guides on diet, recipes, and exercises to support nerve health—visit Resources.
Our team is here to help. Reach out and we'll get you answers fast.
Risk-free trial period
3-9 business days
Raleigh, NC