Relief starts now—everything you need is right below.
Watch the video to get started with your daily relief routine.
Follow these simple steps to begin using your NeuroGo device.
Use NeuroGo every day. For best results, aim for two 15‑minute sessions daily—one in the morning and one later in the day.
Turn it up to where you feel a comfortable contraction in your feet—never painful.
Start low, then press Plus until you feel the muscle gently tighten and relax. The level needed is different for everyone and depends on how severe your neuropathy is.
There’s no single “best” mode—choose what feels good to you. Try a few and stick with your favorite.
You can change modes anytime with the M button.
My NeuroGo is not working
Make sure the charging cord is unplugged. Your NeuroGo device will not power on while connected to the charger.
Press and hold the center M button for about 3 seconds. You should see a large green 0 appear on the display when it’s on.
If nothing appears, try charging the unit for at least 2 hours and then repeat these steps.
Increase intensity to at least level 2. Many people need to go higher before they notice pulses.
Make sure both feet are flat on the mat and you are not wearing socks. Thin dry skin may reduce sensation—try applying moisturizer an hour before use.
If you still don’t feel pulses, place your hands (no jewelry) on the mat as a test. If you feel it in your hands but not your feet, you may have foot numbness. Consistent daily use can help over time.
This is normal and can vary with hydration and skin condition. To balance it out:
Check these common issues:
Use the included USB cord and wall adapter. The light turns solid green or blue when fully charged.
If charging fails, try a different USB cord or adapter (most phone chargers are compatible). If problems continue, contact us for support.
If your issue isn’t listed here, your NeuroGo may need service. You can request help through our replacements center or contact us directly. We’ll make it right for you.
You can also access these through your account portal link in your email.
We’re here for you. Reach out any time.
Find helpful PDFs like the diet progress plan, shopping list, supplement quick reference, home safety checklist, food guides, the 3‑week diet plan, daily routines and trackers, foot circulation exercises, and more.
Explore All Resources