Coverage: For the first 90 days from the date of purchase, NeuroGo guarantees a free replacement for any defective units, including free shipping.
Procedure: To request a replacement, please visit our 'Manage My Order' page and complete the replacement form. For troubleshooting or additional assistance, contact our support team through our contact page or email us at [email protected].
Coverage: If you have purchased an extended warranty, you are entitled to the same coverage as the initial 90-day warranty for the entire year from the date of purchase.
Coverage: From day 91 to one year from the date of purchase, NeuroGo offers a return-to-manufacturer warranty. If we find your product defective upon evaluation, we will provide a replacement at no cost to you, including free shipping of the replacement unit.
Procedure: Customers are responsible for the shipping costs when sending the defective unit back to us for evaluation. To initiate the replacement process, please contact us through our contact page or email [email protected].
Coverage: After one year, the warranty expires. However, customers can purchase replacement parts at a discounted price.
Procedure: To inquire about or purchase warranty replacement parts, please visit our contact page or email [email protected].
This warranty does not cover damage due to misuse, accident, unauthorized repair, or modification by anyone other than NeuroGo or its authorized service centers. It also excludes normal wear and tear, or defects caused by improper installation or maintenance.
NeuroGo reserves the right to inspect the product to determine whether the warranty applies before issuing any replacement or repair.
Transferability: This warranty is non-transferable and applies only to the original purchaser of the product.
NeuroGo shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the product, including but not limited to loss of revenue, data, or use, whether based on contract, tort, or any other legal theory.
Limitations on Implied Warranties: Any implied warranties, including those of merchantability or fitness for a particular purpose, are limited to the duration of this written warranty.
Consumer Rights: Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions might not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty shall be governed by the laws of the State of North Carolina, USA, without regard to its conflict of law provisions.
NeuroGo reserves the right to update or change these warranty terms at any time. Changes will apply to new purchases and, where applicable, to existing warranties.
For any warranty-related inquiries or to proceed with a claim, please use the contact methods provided above.